Confirmation and Cancellation Policy:

Upon making a purchase, please note that your reservation is not confirmed until you receive an email from us within one to two business days. If we are unable to confirm your purchase for any reason, we will provide a full refund without any additional charges. We recommend that all customers read and review our cancellation policy and consider purchasing a travel insurance policy.

What Can Be Refunded:

Under rare circumstances, some tours may require a minimum number of travelers to operate. If this minimum is not met, the affected traveler will be fully refunded or may choose a similar tour product as a substitute. Please note that the substitute product chosen may be more expensive than the original product and therefore may be subject to an additional cost. Any additional refunds based on extenuating circumstances will depend on the individual tour operator.

What Cannot be Refunded:

Please be aware that all hotel and tour schedules are arranged ahead of time. Any person who fails to appear on the day of departure will not be refunded. No refund will be given for any portions of the tour unused by the traveler after tour departure, regardless of the circumstances. Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price. Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.

Cancellation Policy:

The cancellation policies below apply to all reservations unless the tour booked has specific rates or fees listed under "Special Notes." We strongly encourage you to review the "Special Notes" of your tour prior to booking. Please note that we will always adhere to individual tour policies when applicable.

• If a cancellation is made 6 days prior to departure, the purchase is non-refundable.
• If a cancellation is made 7-15 days prior to departure, 50% of the total purchase amount can be refunded.
• If a cancellation is made 16-24 days prior to departure, 75% of the total purchase amount can be refunded.
• If a cancellation is made 25 or more days prior to departure, 100% of the total purchase amount can be refunded. Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date. The notification day and departure day are NOT counted. If a tour is scheduled to depart within the next 6 days, we will not change a traveler's departure date and will not offer a refund. All cancellations must be made directly with Ravlak Tours, not with tour providers. In most cases, refunds paid by wire transfer, cash deposit, or money order/traveler's check/cashier's check will be refunded via PayPal or check. For refunds processed by credit card or PayPal, there will be a 6% transaction fee deducted from the overall refund amount.
  
  

Free Cancellation:

For single day tours/activities, cancellations made at least 7 days in advance of the start date of the experience will receive a full refund. Please note that admission tickets/passes or skip-the-line tickets are excluded, so please check special notes as some tours are non-refundable.

Amendment Fees:

Any changes made to a reservation after successfully submitting the order online and 7 days before the tour departs for single day and 24 days before the tour departs for multi-day tours will be subject to a minimum $30.00 Amendment Fee (per change). Reservations will be confirmed within one to two business days. The following constitute as an amendment to a tour: changing departure date, changing pick up time or location, changing tour, changing guest name, changing itinerary, removing/replacing a guest, adding/replacing a guest.